Trust & Safety

At Vaycray, your safety and security are our top priorities. We're committed to creating a trustworthy environment where both guests and hosts can connect and experience incredible vacations with peace of mind.


Here's how we're building trust and safety into every aspect of the Vaycray experience:


For Guests

  • Verified Host Profiles: We encourage hosts to verify their identities through a multi-step process, providing an added layer of security and transparency.
  • Secure Messaging: Communicate with hosts directly through our secure messaging system, keeping your personal contact information private until you're ready to share it.
  • Reliable Reviews: Read reviews from previous guests to get insights into the property and the host's hospitality.
  • Payment Protection: Our secure payment system protects your financial information and ensures that your payments are processed safely.
  • 24/7 Customer Support: Our dedicated support team is available around the clock to assist you with any questions or concerns. 
  • Clear Cancellation Policies: Understand the cancellation policies before you book, so you know what to expect in case your plans change.


For Hosts

  • Guest Screening: We provide tools to help you screen potential guests and set clear house rules for your property.
  • Secure Communication: Communicate with guests through our secure messaging system, protecting your personal information.
  • Reliable Reviews: Receive feedback from guests to build your reputation and attract more bookings.
  • Legal and Regulatory Compliance: We adhere to relevant legal and regulatory requirements to ensure a safe and trustworthy platform.


Community Guidelines

We encourage all users to follow our Community Guidelines to maintain a respectful and positive environment on Vaycray. These guidelines promote responsible behavior, respect for others, and adherence to our platform's policies.


Reporting Concerns

If you encounter any suspicious activity, inappropriate behavior, or have any safety concerns, please report it to our Trust & Safety team immediately. We take all reports seriously and will investigate them thoroughly.


Our Commitment

We are dedicated to continuously improving our trust and safety measures to provide you with a secure and reliable platform for booking unforgettable vacations. Your safety is our priority, and we're committed to making Vaycray a trusted space for all.


Contact Us

If you have any questions or concerns about trust and safety on Vaycray, please don't hesitate to contact our support team.